Frequently Asked Questions
Everything you need to know about your performance gear.
How do I know which size to order for my running shoes?
We recommend measuring your foot in centimeters and referring to our brand-specific size guide. If you are between sizes, we suggest sizing up by half a size to allow for natural foot swelling during high-intensity activity.
What is your return policy for worn athletic apparel?
We offer a 30-day trial period on all performance gear. If you are not satisfied with the fit or performance, you can return items for a full refund, even if they have been tested on the track or in the gym.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping at checkout if you need your gear ready for an upcoming race or event.
Are your products covered by a warranty?
Yes, all Achilles Heel products come with a 6-month manufacturer warranty covering material defects and workmanship. This does not cover standard wear and tear from regular athletic use.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on customs processing.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched from our warehouse, you will receive an email confirmation with a tracking link to monitor your package's journey in real-time.